Orders within New Zealand will be sent by tracked Courier and once dispatched should be received the next working day (unless address is a rural delivery).
Orders outside of New Zealand will be sent with DHL on an Air Express Service. Delivery times vary depending on the destination but generally will not be more than 5 working days
The customer will be provided with the tracking information once their order has been dispatched.
If the cost is not calculated at check out please contact us and we can provide a quote for shipping.
Lead Times
Most standard items will be dispatched within 1 -2 working days of an order being received.
We do not hold stock of all items on our website as there are so many options. If something is urgently required please contact us first to confirm lead time.
If an item is unexpectedly out of stock with the supplier we will inform the customer of expected lead time and offer the option of an immediate refund.
Items which are specially ordered – i.e have a special finish that is not a stock colour, will have a lead time of 10-30 days depending on the supplier and product. Please note these items are non returnable. The Customer will be informed of the lead time on ordering
NOTE – All special finish items are non stock and ordered as required.
Returns
Returns will be accepted on normal stock items as long as the product and packaging is in ‘as new’ condition so it can be re-sold and also meet the following criteria:
